PinPoint is an application that tracks the progress of your company’s service appointments and provides customers with automatic updates on arrival times so they are there and happy when you arrive. Improve your customer satisfaction by narrowing service windows to match today’s on-demand standards.
Real-Time Customer Updates
Provide real-time, automated arrival updates to customers on day-of-appointment via text message.
Truck Location Service
Locate service technicians with live GPS access en route and on the job so you’ll always know their status.
Capture customer feedback anonymously after technicians have left the residence to get full unbiased data on how you’re performing.
Ensure your customers are comfortable knowing who will arrive at their door.
Time is valuable. Your customers expect you to arrive when you say you’ll arrive and are tired of 4 hour service windows in an on-demand world. We developed PinPoint as a simple, flexible, affordable solution that is easy for businesses of any size to use.
With PinPoint you will:
- Increase revenue with fewer missed installs and rescheduled appointments
- Create more productive employees by eliminating confirmation calls and inbound inquiries
- Increase Customer Satisfaction and Voice of Customer Scores
- Improve chances for customer referrals
Who We Serve
PinPoint works with home service companies within industries such as: