About PinPoint

PinPoint is an application that tracks the progress of your company’s service appointments and provides customers with automatic updates on arrival times so they are there and happy when you arrive.  Improve your customer satisfaction by narrowing service windows to match today’s on-demand standards.

Real-Time Customer Updates

Provide real-time, automated arrival updates to customers on day-of-appointment via text message.

Truck Location Service

Locate service technicians with live GPS access en route and on the job so you’ll always know their status.

Feedback Collection

Capture customer feedback anonymously after technicians have left the residence to get full unbiased data on how you’re performing.

Driver Photographs

Ensure your customers are comfortable knowing who will arrive at their door.

Why PinPoint

Time is valuable. Your customers expect you to arrive when you say you’ll arrive and are tired of 4 hour service windows in an on-demand world. We developed PinPoint as a simple, flexible, affordable solution that is easy for businesses of any size to use.

With PinPoint you will:

  • Increase revenue with fewer missed installs and rescheduled appointments
  • Create more productive employees by eliminating confirmation calls and inbound inquiries
  • Increase Customer Satisfaction and Voice of Customer Scores
  • Improve chances for customer referrals

Who We Serve

PinPoint works with home service companies within industries such as:

Stone & Tile

Cabinets

Carpet

HVAC

Plumbing

Residential Deliveries

Painting

Appliance

Electric

Pest Control

Contact Us

To learn more about how PinPoint can help your company, please fill out the form below. Once we receive your submission, we will reply promptly.