How it works

As a field service company, your know how time-consuming it is to make sure your customer doesn't forget about an appointment.

With PinPoint Status, we make it painless to confirm appointments, remind customers of their appointment, and keep them updated whenever the status changes. We also make sure you are getting the feedback you need to keep your customer’s satisfaction high.

So how does this work? It's a simple 4-step process…

1. Setup the System ⚙️

PinPoint Status ties into your existing software, saving you the time of manually entering appointment information. No double entry of data is needed!

As part of our concierge onboarding process, we customize all of your messaging so your customer is hearing exactly what you need them to hear.

2. Automate The Crap™️ 💩

In day-to-day operations, most of PinPoint Status is completely automated. Confirmation and reminder messages are sent out automatically based on the schedule you set, and event-based messages are triggered automatically (for example, when an appointment is completed).

This means your office staff can skip hours of manual phone calls to customers, and service providers can focus on their job, not contacting their next stop to let them know their ETA.

3. Deliver Results 🚚

With PinPoint Status:

  • Your customers are tastefully reminded about their upcoming appointments and kept in the loop so they have more control over their day.

  • Your office staff save a ton of time, and avoid tedious, error prone data entry.

  • Your field staff can focus on the job they want to be doing, and skip the stuff they hate.

PinPoint Status helps make life and work a little bit better for everybody.

4. Get Insights 💡

It's hard to know exactly how things are going with service providers since you don't have eyes on them at all times. With PinPoint Status you are able to get a lot of that information without being a draconian overlord.

We are able to easily show you your average star rating, travel times, percentage on-time, and other key metrics. We also help you collect more feedback from your customers. This means you know how your service providers are performing and can help reward top performers and help low performers improve.

With these actionable insights, you are able to improve your business, the staff, and the systems.

Getting started with PinPoint Status is quick and painless. Sign up today!